Call Us: + 1-800-405-0844. Industry and gambling regulator counter that Ontario rules are world-class and protect players. ","type":"text","isParagraph":true,"isHeading":false},{"text":"The insider said VIP bonuses in the range of 20 to 30 per cent of the amount customers deposit are common in the programs the person is familiar with, and are typically used to help soften the blow after a losing streak. They were the only people that were talking to me. It wasnt long before Boyce, who lives in southern England, was crowned a VIP. ","type":"text","isParagraph":true,"isHeading":false},{"text":"This can include changing the topic of conversation or taking other steps to dissuade players from self-excluding, a voluntary step taken by the customer that blocks them from placing bets for a predetermined period of time. Burns said the province has stringent regulations in place to protect players and numerous gambling companies contacted for this story also said they run VIP programs in accordance with responsible gambling standards and do not target compulsive gamblers. It is the working-class person who actually finds it addictive who gets taken here. This would include verbal communication over the phone or otherwise. ","type":"text","isParagraph":true,"isHeading":false},{"text":"Kahnert said the AGCO itself reviews the controls in place at each operator and monitors the business through direct observations on operator sites, requests for information, targeted audit activity and monthly data transfers from operators in key areas of interest. ","type":"text","isParagraph":true,"isHeading":false},{"text":"The AGCO has not received any complaints to date with information like the kind the insider shared with the Star, Kahnert said. Republication or distribution of this content is Chrissy Boyce was in her fifties when she discovered online slots. Raymond Kahnert, a spokesperson for the AGCO, said confirmation of the insiders allegations would be a serious violation of the rules that could lead to sanctions including monetary penalties or suspensions or revocations of registrations., There is an explicit standard forbidding operators from targeting high-risk individuals including youth, self-excluded players, and those at potential risk of gambling-related harms, Kahnert said. The Star asked operators whether their VIP programs target compulsive gamblers and how they ensure players can afford to spend what theyre betting and losing. DraftKings, PointsBet and FanDuel had each hired at least one or two, and the Ontario Lottery and Gaming Corp., the crown corporation that has offered online betting for eight years and launched a sportsbook last year, also had four employees who work on VIP customer care, according to LinkedIn. ","hasImage":true,"section":"Business","abstract":"Insider says two gambling companies operating in Ontario actively tried to dissuade high-spending players referred to as degenerates from self-excluding. ","asset_id":"74fb1873-088f-4b4f-aace-98b8cae50d78","title":"Insider alleges Ontario gambling VIP programs aim to stop high-spenders from quitting even when they want to","type":"article","smg_tag":"business","url":"https://www.thestar.com/business/2022/11/25/insider-alleges-ontario-gambling-vip-programs-aim-to-stop-high-spenders-from-quitting-even-when-they-want-to.html","site_name":"thestar.com","enableLivechatadmin":"false","thumbor_image":"{\"imageid\":\"GE51M4GIA.2\",\"origImageSize\":\"1087x725\",\"cropthumb\":\"0,0,1087,725\",\"lastmodified\":1669472287689,\"fullWindowMainart\":false,\"forceoriginal\":false,\"caption\":\"\",\"source\":\"\",\"type\":\"image\",\"credit\":\"Susan Kao/Toronto Star illustration \",\"mainartSize\":\"medium\",\"url\":\"/content/dam/thestar/business/2022/11/25/insider-alleges-ontario-gambling-vip-programs-aim-to-stop-high-spenders-from-quitting-even-when-they-want-to/gambling_vip_print_web.jpg\"}","province":["ontario"],"published_time":"2022-11-25T10:00:00Z","publisher":"https://www.facebook.com/torontostar","last_modified":"2022-11-25T22:29:23.639Z","author_names":["Christine Dobby"],"authors":"[{\"author\":\"Christine Dobby\",\"photo\":{\"origImageSize\":\"828x822\",\"lastmodified\":2700061000,\"url\":\"/content/dam/thestar/columnist_logos/Dobby_Christine.jpg\"}}]"},"mobileCreditLogoObj":{},"seoHead":"Insider alleges Ontario gambling VIP programs aim to stop high-spenders from quitting even when they want to","creditLogoDarkObj":{},"chevronTextBGColor":"009988","headline":"Insider alleges Ontario gambling VIP programs aim to stop high-spenders from quitting even when they want to","subheadline":"Insider says two gambling companies operating in Ontario actively tried to dissuade high-spending players referred to as degenerates from self-excluding. But she has no money to retire and expects to work until I drop.. ","url":"/content/dam/thestar/business/2022/08/12/star-investigation-finds-olg-quietly-transformed-dozens-of-bingo-halls-into-de-facto-casinos-despite-slot-machine-ban/cleopatra.jpg","sizes":{"1:1":{"small":"https://images.thestar.com/Dp-xlu0CG453RZA0GfrmHTPP8YU=/0x0:1146x764/100x100/smart/filters:format(webp)/https://www.thestar.com/content/dam/thestar/business/2022/08/12/star-investigation-finds-olg-quietly-transformed-dozens-of-bingo-halls-into-de-facto-casinos-despite-slot-machine-ban/cleopatra.jpg"},"3:2":{"small":"https://images.thestar.com/2JbdimGEjLh8LvTr1JCObb3eilk=/0x0:1146x764/114x76/smart/filters:format(webp)/https://www.thestar.com/content/dam/thestar/business/2022/08/12/star-investigation-finds-olg-quietly-transformed-dozens-of-bingo-halls-into-de-facto-casinos-despite-slot-machine-ban/cleopatra.jpg","medium":"https://images.thestar.com/GqwSmX1xe6JFSTd-_SEf5MIBoWQ=/0x0:1146x764/330x220/smart/filters:format(webp)/https://www.thestar.com/content/dam/thestar/business/2022/08/12/star-investigation-finds-olg-quietly-transformed-dozens-of-bingo-halls-into-de-facto-casinos-despite-slot-machine-ban/cleopatra.jpg","large":"https://images.thestar.com/EGSengD1NFYX1TEUy4zCxBkcuB0=/0x0:1146x764/690x460/smart/filters:format(webp)/https://www.thestar.com/content/dam/thestar/business/2022/08/12/star-investigation-finds-olg-quietly-transformed-dozens-of-bingo-halls-into-de-facto-casinos-despite-slot-machine-ban/cleopatra.jpg"},"21:9":{"large":"https://images.thestar.com/L-SwKfmsQn3IGM4d6WrnGW8qTO8=/0x0:1146x764/1080x460/smart/filters:format(webp)/https://www.thestar.com/content/dam/thestar/business/2022/08/12/star-investigation-finds-olg-quietly-transformed-dozens-of-bingo-halls-into-de-facto-casinos-despite-slot-machine-ban/cleopatra.jpg"}},"nonWebPSizes":{"1:1":{"small":"https://images.thestar.com/AWHH7vkS2TPgzNLX1ZhuATXBBFo=/0x0:1146x764/100x100/smart/https://www.thestar.com/content/dam/thestar/business/2022/08/12/star-investigation-finds-olg-quietly-transformed-dozens-of-bingo-halls-into-de-facto-casinos-despite-slot-machine-ban/cleopatra.jpg"},"3:2":{"small":"https://images.thestar.com/m68hAgfxX2NoEtlDWXdvGRKCxoU=/0x0:1146x764/114x76/smart/https://www.thestar.com/content/dam/thestar/business/2022/08/12/star-investigation-finds-olg-quietly-transformed-dozens-of-bingo-halls-into-de-facto-casinos-despite-slot-machine-ban/cleopatra.jpg","medium":"https://images.thestar.com/t9NhpTpG2TS6TkmMhm5huTlDfKw=/0x0:1146x764/330x220/smart/https://www.thestar.com/content/dam/thestar/business/2022/08/12/star-investigation-finds-olg-quietly-transformed-dozens-of-bingo-halls-into-de-facto-casinos-despite-slot-machine-ban/cleopatra.jpg","large":"https://images.thestar.com/HvHLtJzyCDGrTXvv-BWi3Fabk6A=/0x0:1146x764/690x460/smart/https://www.thestar.com/content/dam/thestar/business/2022/08/12/star-investigation-finds-olg-quietly-transformed-dozens-of-bingo-halls-into-de-facto-casinos-despite-slot-machine-ban/cleopatra.jpg"},"21:9":{"large":"https://images.thestar.com/PwXAZi6zlp9BVGwHFTr6vnpCUYM=/0x0:1146x764/1080x460/smart/https://www.thestar.com/content/dam/thestar/business/2022/08/12/star-investigation-finds-olg-quietly-transformed-dozens-of-bingo-halls-into-de-facto-casinos-despite-slot-machine-ban/cleopatra.jpg"}}},"labels":{"section":"Business","trust":null,"special":{"name":"Star Investigation","type":"special"}},"enableConversations":true,"enableLivechat":false,"publishedepoch":1660329000000}]},{"text":"The Star asked operators whether their VIP programs target compulsive gamblers and how they ensure players can afford to spend what theyre betting and losing. ","type":"text","isParagraph":true,"isHeading":false},{"text":"Antar claims that he tried to quit multiple times (largely because of technical malfunctions in the online casino game he was playing) but alleges he was convinced to keep going in part because VIP account managers gave him bonus payments that sometimes totalled more than $30,000 (U.S.) per month. She sat up late at night in her fathers house, tapping on her laptop in silence (the jangly sound of the animated reels annoyed her) and her spending crept steadily up. While formal policies and training mandate following responsible gambling rules, the insider said at the operators the person is familiar with, some front-line employees in the trenches are informally encouraged to do everything in their power to retain customers. Learn about what technologies are transforming your industry. Industry and gambling regulator counter that Ontario rules are world-class and protect players. ","type":"text","isParagraph":true,"isHeading":false},{"text":"This is not a practice thats undertaken, he said. Among Canadians who reported gambling in the previous year, about 875,000 (4.7 per cent) were at low to moderate risk of problem gambling, while about 66,000 (0.3 per cent) were at severe risk, Statistics Canada found. As of early November, theScore and BetMGM had hired 12 and nine people, respectively, for Canadian VIP programs. Already, the major operators are staffing up with sophisticated VIP programs, and signs are emerging the province could be heading for a similar situation to that in the U.K. An industry insider with direct knowledge of the VIP programs at two operators in Ontario has spoken out to the Star with concerns that the programs are knowingly encouraging high-frequency gamblers to make larger and more frequent bets. Daily U.S. military news updates including military gear and equipment, breaking news, international news and more. VIP programs became common in the U.K. after 2005 legislation paved the way for a dramatic expansion in gambling. Kahnert said inducements must be clear and not misleading, operators are required to proactively monitor individual player behaviour for signs of potential gambling-related harm, and to intervene appropriately by taking steps such as calling the player or cutting off their account. It declined to comment for this story. Industry and gambling regulator counter that Ontario rules are world-class and protect players. "Sinc (The data was collected in 2018 and published earlier this year.). Now 64 and in recovery for her gambling addiction, Boyce works with the charity GamLEARN sharing her experiences. Email ESPN Radio Shows A report published last year showed 86 per cent of the revenue from online sports betting in the U.K. came from just five per cent of account holders with the highest spending. They said VIP programs are meant to provide high-quality customer service and that hosts and account managers are provided with extensive responsible-gambling training. I am excited to announce the creation of Yahoos newest Employee Resource Group (ERG) focused on Neurodiversity, spearheaded by Margaux Joffe, Yahoos Head of Production, Global Marketing Department. ","relatedLinks":[", Ontarios new online betting market sees revenue of $162 million in first three months, Did the OLG break its promise not to allow slot machines in bingo halls? ","type":"text","isParagraph":true,"isHeading":false},{"text":"As of early November, theScore and BetMGM had hired 12 and nine people, respectively, for Canadian VIP programs. The insider said some VIP employees at the two operators are informally encouraged to do everything in their power to retain customers, including taking steps to dissuade high-spending players, internally referred to as degenerates, from using responsible gambling tools to bar themselves from a companys online sites and apps also known as self-excluding. WebNews on Japan, Business News, Opinion, Sports, Entertainment and More Wong-Tam demands answers from province to find out, OLG quietly transformed dozens of bingo halls into de facto casinos, despite slot machine ban, This copy is for your personal non-commercial use only. Lonely as I was, and isolated and too ashamed to tell anybody what was going on or how I was feeling, why wouldnt I talk to them? ","type":"text","isParagraph":true,"isHeading":false},{"text":"We specifically called for a health impact analysis prior to the introduction of the igaming initiative, the OMA said in a statement, adding it does not appear that this was completed.","type":"text","isParagraph":true,"isHeading":false},{"text":"Representatives for the Ministry of the Attorney General, which oversees gambling, did not answer the Stars questions about the OMAs proposed health analysis and did not respond specifically to questions about VIP programs. permissions/licensing, please go to: www.TorontoStarReprints.com. ","type":"text","isParagraph":true,"isHeading":false},{"text":"For example, the OLG said players can set daily, weekly or monthly limits on how much they spend, lose or deposit. Players can also use self-exclusion tools to take breaks from play. From the archives: How former ref Tim Donaghy conspired to fix NBA games arguing that he based his picks on insider information. And thats exactly whats going to happen with these VIP rooms.. (The study was undertaken by the National Centre for Social Research and the University of Liverpool and surveyed 140,000 accounts with seven online gambling companies in the U.K.). Its just not done. Critics there say those programs have enticed gamblers into spending more than they can afford and contributed to serious mental health problems, with some players turning to theft and even suicide. All ","type":"text","isParagraph":true,"isHeading":false},{"text":"TheScore, BetMGM, PointsBet and the OLG provided more detailed responses on the responsible gambling measures they have in place. ","type":"text","isParagraph":true,"isHeading":false},{"text":"Six of the top 10 legal gambling brands by popularity, ranked by Ontario respondents in a survey published in June by consulting and consumer research company Betting Hero, have hired Canadian employees for jobs related to VIP programs, according to LinkedIn profiles (such profiles do not provide a definitive list of employees but do offer a sense of the companies hiring practices). Not for dummies. Gambling reform advocates in the U.K. have called for a ban of VIP programs. This would include verbal communication over the phone or otherwise., Kahnert said the AGCO itself reviews the controls in place at each operator and monitors the business through direct observations on operator sites, requests for information, targeted audit activity and monthly data transfers from operators in key areas of interest., The AGCO has not received any complaints to date with information like the kind the insider shared with the Star, Kahnert said. NorthStar Bets, a gambling site that was launched by the owners of the Toronto Star, also has a VIP program listed on its website. His mother Zelma (ne Kutner), was from Maine. ","heading":"","fullWindow":false,"fullBleed":false,"showFullBleedOnMobile":false,"headColor":"","type":"html5mobile","textColor":"","mobileImageUrl":"","bgColor":"","imageUrl":"","registeredOnly":false,"linkUrl":"","aodaTitle":"Betting on VIP revenue","internalScroll":false,"displayStyle":"small-up"},{"text":"VIP jobs in Ontario","type":"text","isParagraph":true,"isHeading":false},{"text":"Since the launch of Ontarios igaming market in April, more than two dozen companies have won licences to operate more than 40 different websites and apps. Grieving after the deaths of her sister and mother and taking care of her widowed father, who had dementia, she felt she had lost her purpose in life and found an escape in the fast-paced, casino-style games. Insider says two gambling companies operating in Ontario actively tried to dissuade high-spending players referred to as degenerates from self-excluding. Burns of the Canadian Gaming Association said he does not believe that any operators in Ontario are using VIP perks to convince people not to self-exclude or otherwise overlooking players concerns. After more than twenty years, Questia is discontinuing operations as of Monday, December 21, 2020. rights reserved. WebThe essential tech news of the moment. Before long, she had spent more than half the proceeds from the recent sale of her house. WebAll 1080p Micro 1080p Micro 720p Micro 2160p Xvid. ","type":"text","isParagraph":true,"isHeading":false},{"text":"Maximize value from our existing VIP players while cultivating new VIP players and build one-to-one relationships with top VIP customers, said a now expired BetMGM posting that also emphasized generating online gaming revenue, upselling content to VIPs and offering complimentary services/offers to players where appropriate.","type":"text","isParagraph":true,"isHeading":false},{"text":"A job ad from theScore, the Toronto-based company now owned by U.S. based Penn Entertainment, said account managers would be responsible for a portfolio of 200 to 250 of the most valuable user(s) of theScore Bet, and promised, youll work with high net worth clients to deliver top-tier experiences, establishing personalized relationships, respond quickly to their needs and address any issues that may arise.","type":"text","isParagraph":true,"isHeading":false},{"text":"The pull of perks","type":"text","isParagraph":true,"isHeading":false},{"text":"On top of building rapport and hosting clients at events, the industry insider who spoke with the Star said the programs the person is familiar with use bonuses to encourage customers to keep spending. The perks are typically only offered when clients are depositing more money into their accounts than they win. Burns added that any operator not following the rules risks severe sanctions from the regulator that would outweigh any potential benefit from retaining one VIP customer. ","type":"text","isParagraph":true,"isHeading":false},{"text":"OLG spokesperson Tony Bitonti said its VIP hosts have training on how to recognize RG (responsible gambling) red flags that enables them to communicate effectively with players who may be experiencing harm from gambling.","type":"text","isParagraph":true,"isHeading":false},{"text":"The other operators also referenced tools for players to set limits, implement cooling-off periods and self-exclude from their sites. (BetMGM spokesperson Elisa Richardson said the company could not comment specifically on an active court case but added, We firmly believe that Mr. Antars allegations are without merit and we intend to vigorously defend the case.). Twitter @espnradio. Headline: SEC Charges Former Employee of Online Gambling Company with Insider Trading: Release No. For his part, Dijkema, from the think tank Cardus, said Ontario should not expect the industry to self-govern programs that, at their core, are designed to get clients to bet more money, noting that the government itself gets 20 per cent of igaming revenue. Its just not done. The Responsible Gambling Council of Canada, a non-profit that also has a for-profit arm that sells responsible-gambling services, has said it was involved in consultations on Ontarios igaming market. ","type":"text","isParagraph":true,"isHeading":false},{"text":"The Ontario Medical Association told the Star it cautions against the use of any marketing programs that entice, encourage and/or reward greater gambling spending, adding that VIP programs are likely to affect problem gamblers who cant afford the increased spending. Period. Targeting compulsive gamblers is just not on. Freebies such as bet bonuses and invitations to private suites at major sports games are meant to make the clients feel special, the insider said, adding, compulsive gamblers have a strong inner urge to be a big shot or at least be perceived as being big shots.. Short of that, they say there should be limits on wagers and mandated affordability checks for players. ","type":"text","isParagraph":true,"isHeading":false},{"text":"For his part, Dijkema, from the think tank Cardus, said Ontario should not expect the industry to self-govern programs that, at their core, are designed to get clients to bet more money, noting that the government itself gets 20 per cent of igaming revenue. ","type":"text","isParagraph":true,"isHeading":false},{"text":"In the case, Sam A. Antar alleges he gambled for days on end at times, placing more than 100,000 bets over nine months on websites and in casinos run by MGM and related companies including BetMGM. Before sharing sensitive information, make sure you're on a federal government site. Job ads for VIP account manager roles posted by theScore and BetMGM indicate the responsibilities include developing personal relationships with clients and hosting them at events. For example, the OLG said players can set daily, weekly or monthly limits on how much they spend, lose or deposit. The AGCO itself also monitors and audits the sector, it said, keeping an eye on marketing practices, incentives, inducements and VIP programs and high-risk gambling detection and intervention.. WebYahoo Entertainment is your source for the latest TV, movies, music, and celebrity news, including interviews, trailers, photos, and first looks. ","type":"text","isParagraph":true,"isHeading":false},{"text":"Kahnert said inducements must be clear and not misleading, operators are required to proactively monitor individual player behaviour for signs of potential gambling-related harm, and to intervene appropriately by taking steps such as calling the player or cutting off their account. Spokesperson Andrew Kennedy said the new gambling market has robust measures to protect consumers and will enable more responsible gaming. ","type":"text","isParagraph":true,"isHeading":false},{"text":"The Responsible Gambling Council of Canada, a non-profit that also has a for-profit arm that sells responsible-gambling services, has said it was involved in consultations on Ontarios igaming market. Industry and gambling regulator counter that Ontario rules are world-class and protect players. If they dont win, both their original deposit and the bonus are gone. a report last year proposing provincial gambling reforms. The .gov means it's official. Given the well-documented harm that such programs can inflict, critics such as Brian Dijkema, vice-president of external affairs with Cardus, a non-partisan, faith-based think tank, say Ontario should crack down on the programs before people get hurt. Targeting compulsive gamblers is just not on. Players can also use self-exclusion tools to take breaks from play. On top of building rapport and hosting clients at events, the industry insider who spoke with the Star said the programs the person is familiar with use bonuses to encourage customers to keep spending. : 2022-104 ","type":"text","isParagraph":true,"isHeading":false},{"text":"DraftKings and NorthStar declined to comment while FanDuel said in a brief statement that its VIP program in Ontario is focused on creating relationships with frequent players who adhere to standards of responsible gambling. He says its time to ban VIP programs outright. When players deposit their own money into a gambling account, companies often match a certain percentage of that with credit to be used for free bets.. Gaskell oversees gambling addiction clinics throughout Northern England and said many of the people hes counselled told him the years of their most substantial gambling problems were when they were on the VIP schemes.. Toronto Star articles, please go to: www.TorontoStarReprints.com, Conversations are opinions of our readers and are subject to the, The Toronto Star and thestar.com, each property of Toronto Star Spokesperson Andrew Kennedy said the new gambling market has robust measures to protect consumers and will enable more responsible gaming.. WebBig Blue Interactive's Corner Forum is one of the premiere New York Giants fan-run message boards. 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WebWe would like to show you a description here but the site wont allow us. To order copies of And thats exactly whats going to happen with these VIP rooms.","type":"text","isParagraph":true,"isHeading":false},{"type":"textBreakPoint","insertAt":"contentEndBreakPoint"},{"text":"If you need help with mental health, addiction and problem gambling, you can contact ConnexOntario at 1-866-531-2600. If you do not yet have a Torstar account, you can create one now (it is free), Copyright owned or licensed by Toronto Star Newspapers Limited. Following a bumpy launch week that saw frequent server trouble and bloated player queues, Blizzard has announced that over 25 million Overwatch 2 players have logged on in its first 10 days. A lawsuit filed in New Jersey in September outlines allegations similar to the activities the insider described to the Star. In the case, Sam A. Antar alleges he gambled for days on end at times, placing more than 100,000 bets over nine months on websites and in casinos run by MGM and related companies including BetMGM. If someone is expressing concerning behaviour, the VIP team is advised to offer tickets to an event or a bonus immediately. ","type":"text","isParagraph":true,"isHeading":false},{"text":"Job ads for VIP account manager roles posted by theScore and BetMGM indicate the responsibilities include developing personal relationships with clients and hosting them at events. Maximize value from our existing VIP players while cultivating new VIP players and build one-to-one relationships with top VIP customers, said a now expired BetMGM posting that also emphasized generating online gaming revenue, upselling content to VIPs and offering complimentary services/offers to players where appropriate., A job ad from theScore, the Toronto-based company now owned by U.S. based Penn Entertainment, said account managers would be responsible for a portfolio of 200 to 250 of the most valuable user(s) of theScore Bet, and promised, youll work with high net worth clients to deliver top-tier experiences, establishing personalized relationships, respond quickly to their needs and address any issues that may arise.. Star Newspapers Limited and/or its licensors. ","type":"text","isParagraph":true,"isHeading":false},{"text":"Raymond Kahnert, a spokesperson for the AGCO, said confirmation of the insiders allegations would be a serious violation of the rules that could lead to sanctions including monetary penalties or suspensions or revocations of registrations.","type":"text","isParagraph":true,"isHeading":false},{"text":"There is an explicit standard forbidding operators from targeting high-risk individuals including youth, self-excluded players, and those at potential risk of gambling-related harms, Kahnert said. WebNews about Chicago Bears, Cubs, Bulls, White Sox, Blackhawks, Fire from the Chicago Tribune, including latest injury reports, roster moves, trades, scores and analysis, photos and highlights. Increasing those limits comes with a seven-day cooling-off period. ","type":"text","isParagraph":true,"isHeading":false},{"text":"The OLG said players are ineligible for its VIP program if they have taken a short-term break, have self-excluded or have a high-risk rating on BetBuddy, an artificial-intelligence program it uses to identify at-risk players. WebCNA. WebEarly life and education. But using bonuses and other inducements is permitted and companies can market perks directly to players who have landed on a website, signed up for an account or given their consent. ","type":"text","isParagraph":true,"isHeading":false},{"text":"There are no specific rules that require operators to check that players can actually afford what theyre spending. The Ontario Medical Association told the Star it cautions against the use of any marketing programs that entice, encourage and/or reward greater gambling spending, adding that VIP programs are likely to affect problem gamblers who cant afford the increased spending. Industry and gambling regulator counter that Ontario rules are world-class and protect players. Antar claims that he tried to quit multiple times (largely because of technical malfunctions in the online casino game he was playing) but alleges he was convinced to keep going in part because VIP account managers gave him bonus payments that sometimes totalled more than $30,000 (U.S.) per month. OLG spokesperson Tony Bitonti said its VIP hosts have training on how to recognize RG (responsible gambling) red flags that enables them to communicate effectively with players who may be experiencing harm from gambling.. However, Kahnert said companies may conduct such checks in order to meet the outcomes set out in the standards (the ACGOs rules).","type":"text","isParagraph":true,"isHeading":false},{"snippet":"#graphic-iframe-betting-top-10{padding:0;width:100%;border:0;overflow:hidden;}","heading":"","fullWindow":false,"fullBleed":false,"showFullBleedOnMobile":false,"headColor":"","type":"html5mobile","textColor":"","mobileImageUrl":"","bgColor":"","imageUrl":"","registeredOnly":false,"linkUrl":"","aodaTitle":"top names in betting","internalScroll":false,"displayStyle":"small-up"},{"text":"Strong protections in place, operators say","type":"text","isParagraph":true,"isHeading":false},{"type":"relatedStories","relatedStories":[{"url":"/business/2022/08/31/ontarios-new-online-betting-market-sees-revenue-of-162-million-in-first-three-months.html","assetId":"6bb25bfb-3083-4286-a85d-dc0cc5799394","headline":"Ontarios new online betting market sees revenue of $162 million in first three months","abstract":"Ontarians placed a total of $4.1 billion in online wagers during the three-month period ended June 30, and the average player spent $113 per month,","image":{"origImageSize":"1200x810","cropthumb":"0,0,1200,800","lastmodified":1662035383364,"alt":"Ontario launched a regulated online gambling market in April to capture new tax revenue and encourage grey-market operators to come into the legal regime. Watch CNA's 24/7 livestream. ","type":"text","isParagraph":true,"isHeading":false},{"text":"I think (Ontario regulators) are nave if theyre not taking action against VIP practices, particularly when they know how these companies operate in other markets, said Matt Zarb-Cousin, who runs the U.K. non-profit campaign Clean Up Gambling and co-founded gambling blocking software company Gamban. However, Kahnert said companies may conduct such checks in order to meet the outcomes set out in the standards (the ACGOs rules)., Strong protections in place, operators say. Breaking news in Singapore and Asia, top stories from around the world; business, sport, lifestyle, technology, health and commentary sections. This is not a practice thats undertaken, he said. WebMay 11th, 2017; 113; Introducing Yahoos Neurodiversity Employee Resource Group. Period. ","type":"text","isParagraph":true,"isHeading":false},{"type":"cta","buttonText":"Sign Up Now","buttonLink":"/emails.html?nsrc=article-inline-business","description":"Read the business news and analysis that matters most every morning, including the latest on what the coronavirus means for you, in our Star Business email newsletter. The insider said VIP bonuses in the range of 20 to 30 per cent of the amount customers deposit are common in the programs the person is familiar with, and are typically used to help soften the blow after a losing streak. It declined to comment for this story. WebRead latest breaking news, updates, and headlines. ","type":"text","isParagraph":true,"isHeading":false},{"text":"Calls for a ban","type":"text","isParagraph":true,"isHeading":false},{"text":"Gambling reform advocates in the U.K. have called for a ban of VIP programs. Become a Client Plans & Pricing. The industry, government and gambling regulator in Ontario all say the rules here are world-class and designed to protect players, many of whom were previously gambling with unregulated websites. Paul Burns, CEO of the Canadian Gaming Association, a lobby group that represents both land-based casinos and online betting companies, said he does not believe that VIP programs dissuade players seeking to self-exclude nor that they target compulsive gamblers. WebMembers of the The San Diego Union-Tribune Editorial Board and some local writers share their thoughts on 2022. He added that the gambling regulator would welcome such a complaint, which would allow it to make information requests and conduct regulatory investigations to determine whether any allegations are founded.","type":"text","isParagraph":true,"isHeading":false},{"text":"When it comes to bonuses and inducements to gamble more generally, Kahnert said that while they are permitted, Ontarios rules still include many other measures to protect players. The ban on public advertising of promos is only the second such ban implemented worldwide, he said (the AGCO has already issued several fines to operators for infractions related to marketing promos). Steve Wynn was born Stephen Alan Weinberg in New Haven, Connecticut, on January 27, 1942.His father, Michael, owned a chain of bingo parlors in the eastern United States. Wynns father changed the family's last name in 1946 from "Weinberg" to "Wynn" when Steve was 4 Similar restrictions are needed here in Ontario, the insider told the Star. Burns of the CGA said Ontario has taken a reasonable approach by curtailing advertising but still allowing promotions, which many customers enjoy and seek out, adding that appropriate bonusing and incentives is part of the industry, like any other business that offers a loyalty program. Darby and The Dead 2022 1080p HULU WEBRip 1400MB DD5 1 x264-GalaxyRG Get information on latest national and international events & more. When it comes to bonuses and inducements to gamble more generally, Kahnert said that while they are permitted, Ontarios rules still include many other measures to protect players. It is the working-class person who actually finds it addictive who gets taken here. DraftKings and NorthStar declined to comment while FanDuel said in a brief statement that its VIP program in Ontario is focused on creating relationships with frequent players who adhere to standards of responsible gambling. I think that the government needs to be far more active in reducing the ability of gambling companies to get access to people and encourage them to gamble more., This is not James Bond, Dijkema said. to colleagues, clients or customers, or inquire about WebBaltimore breaking news, sports, weather and traffic from the Baltimore City Paper ","type":"text","isParagraph":true,"isHeading":false},{"text":"Christine Dobby is a Toronto-based business reporter for the Star. But for some, it becomes a hazard to their mental, physical and financial health. Bettors report that this marketing is intense and particularly influential on their betting, by encouraging them to place more bets, the study said. ","type":"text","isParagraph":true,"isHeading":false},{"text":"(BetMGM spokesperson Elisa Richardson said the company could not comment specifically on an active court case but added, We firmly believe that Mr. Antars allegations are without merit and we intend to vigorously defend the case.)","type":"text","isParagraph":true,"isHeading":false},{"text":"Burns of the Canadian Gaming Association said he does not believe that any operators in Ontario are using VIP perks to convince people not to self-exclude or otherwise overlooking players concerns. The two operators the insider is familiar with are already mining customer data to identify potential VIPs, looking for patterns of high-frequency betting and long-term losers, players who dont stop betting even when they win. ","enableConversations":true,"publishedepoch":1669370400000,"lastmodifiedepoch":1669415363639,"abstractVisible":true,"abstract":"Insider says two gambling companies operating in Ontario actively tried to dissuade high-spending players referred to as degenerates from self-excluding. DraftKings, PointsBet and FanDuel had each hired at least one or two, and the Ontario Lottery and Gaming Corp., the crown corporation that has offered online betting for eight years and launched a sportsbook last year, also had four employees who work on VIP customer care, according to LinkedIn. And let the VIPs know they will lose their VIP status. : 2022-105 Published date grouping: June 2022 Date: June 13, 2022: Headline: Schwab Subsidiaries Misled Robo-Adviser Clients about Absence of Hidden Fees: Release No. By Margenett Moore-Roberts, Global Head of Inclusive Diversity . expressly prohibited without the prior written consent of Toronto They wont get any more bonuses, event tickets or other perks if they self-exclude, the insider said, adding that after spending significant amounts with one operator, clients are often reluctant to lose that investment.","type":"text","isParagraph":true,"isHeading":false},{"text":"A lawsuit filed in New Jersey in September outlines allegations similar to the activities the insider described to the Star. Six of the top 10 legal gambling brands by popularity, ranked by Ontario respondents in a survey published in June by consulting and consumer research company Betting Hero, have hired Canadian employees for jobs related to VIP programs, according to LinkedIn profiles (such profiles do not provide a definitive list of employees but do offer a sense of the companies hiring practices). He added that the gambling regulator would welcome such a complaint, which would allow it to make information requests and conduct regulatory investigations to determine whether any allegations are founded.. They talk to me about how they feel like their account manager is their best friend, Gaskell said. Account managers from the betting website showered her with theatre tickets and lavish gift baskets, depositing cash bonuses into her account after shed had a tough night of losses. Join 100,000+ subscribers. Research by the U.K. Gambling Commission that was obtained by the Guardian newspaper using freedom of information laws estimated about eight per cent of the 47,000 VIP online bettors in Britain were problem gamblers. They said VIP programs are meant to provide high-quality customer service and that hosts and account managers are provided with extensive responsible-gambling training. Some are already staffing up their VIP programs. Also common with VIP programs, said Gaskell, are bonuses or betting credits. They wont get any more bonuses, event tickets or other perks if they self-exclude, the insider said, adding that after spending significant amounts with one operator, clients are often reluctant to lose that investment.. With most gamblers now placing their bets via computers and smartphones, he said the industry uses algorithms to profile and then forensically focus on the loss-making customers, targeting them with push marketing, emails and texts. Federal government websites often end in .gov or .mil. Lots of people gamble about two-thirds of Canadians age 15 and older, according to Statistics Canada chipping $5 in to the office lottery pool or putting $20 on the slots. 4 days ago. If you need help with mental health, addiction and problem gambling, you can contact ConnexOntario at 1-866-531-2600. We specifically called for a health impact analysis prior to the introduction of the igaming initiative, the OMA said in a statement, adding it does not appear that this was completed., Representatives for the Ministry of the Attorney General, which oversees gambling, did not answer the Stars questions about the OMAs proposed health analysis and did not respond specifically to questions about VIP programs. Increasing those limits comes with a seven-day cooling-off period. Boyce said she became close to her account managers, who would reach out with encouraging messages while depositing bonuses into her account. TheScore said VIP programs are common in the regulated online gambling business, like many other industries with affluent customers, and that they allow regulated operators to both satisfy customer expectations and ensure players are playing responsibly., BetMGM said its VIP hosts are trained and required to not only look for, but also to act, if they observe problematic behaviours by VIP patrons. In such cases, hosts are trained to immediately close the account and escalate the matter to the responsible gambling team.. Given their frequent communication with VIP account managers, I would argue the responsible gaming habits of said customers are actually monitored with extra scrutiny, said a PointsBet spokesperson. VIP programs should not be allowed at all, said Dijkema, who co-authored a report last year proposing provincial gambling reforms. ","type":"text","isParagraph":true,"isHeading":false},{"text":"NorthStar Bets, a gambling site that was launched by the owners of the Toronto Star, also has a VIP program listed on its website. They all said their VIP programs comply with AGCO regulations, follow anti-money laundering best practices and do not target compulsive gamblers. In fact, according to an audit by the provincial Ministry of Finance, they have actually been a drain on Ontarios finances. Manage and improve your online marketing. Some are already staffing up their VIP programs. MarketingTracer SEO Dashboard, created for webmasters and agencies. There are no specific rules that require operators to check that players can actually afford what theyre spending. ","type":"text","isParagraph":true,"isHeading":false},{"text":"I think that the government needs to be far more active in reducing the ability of gambling companies to get access to people and encourage them to gamble more.","type":"text","isParagraph":true,"isHeading":false},{"text":"This is not James Bond, Dijkema said. The other operators also referenced tools for players to set limits, implement cooling-off periods and self-exclude from their sites. Here in Ontario, privately run online gambling was made legal just a few months ago, in April. And let the VIPs know they will lose their VIP status. Advertising gambling site promotions publicly is banned in Ontario. This can include changing the topic of conversation or taking other steps to dissuade players from self-excluding, a voluntary step taken by the customer that blocks them from placing bets for a predetermined period of time. Reach her at cdobby@thestar.ca","author":{"author":"Christine Dobby","photo":{"origImageSize":"828x822","lastmodified":2700061000,"url":"/content/dam/thestar/columnist_logos/Dobby_Christine.jpg","sizes":{"1:1":{"small":"https://images.thestar.com/1_iAK0dKPob4UFxnLx9v3f_0zrA=/100x100/smart/filters:format(webp)/https://www.thestar.com/content/dam/thestar/columnist_logos/Dobby_Christine.jpg"},"3:2":{"small":"https://images.thestar.com/kC2kKDAAr9HjxrPVab73G-qi0r4=/114x76/smart/filters:format(webp)/https://www.thestar.com/content/dam/thestar/columnist_logos/Dobby_Christine.jpg","medium":"https://images.thestar.com/Ipu6q26Ucqisvkvkcd-yJnIxPVM=/330x220/smart/filters:format(webp)/https://www.thestar.com/content/dam/thestar/columnist_logos/Dobby_Christine.jpg","large":"https://images.thestar.com/JVXXTFdpSGGTP54YoyJq6UI7yGw=/690x460/smart/filters:format(webp)/https://www.thestar.com/content/dam/thestar/columnist_logos/Dobby_Christine.jpg"},"21:9":{"large":"https://images.thestar.com/aFbZfGFeUfkWbVCOpLgGnPiDe1s=/1080x460/smart/filters:format(webp)/https://www.thestar.com/content/dam/thestar/columnist_logos/Dobby_Christine.jpg"}},"nonWebPSizes":{"1:1":{"small":"https://images.thestar.com/v-swoBYLdUaZxjEbCaxoxkYwc3U=/100x100/smart/https://www.thestar.com/content/dam/thestar/columnist_logos/Dobby_Christine.jpg"},"3:2":{"small":"https://images.thestar.com/QHPxR1CMkAZVt8pKAHt9OrXRS6A=/114x76/smart/https://www.thestar.com/content/dam/thestar/columnist_logos/Dobby_Christine.jpg","medium":"https://images.thestar.com/Ugnu0xcCend0mtGJ6PJ5Nwlw3yg=/330x220/smart/https://www.thestar.com/content/dam/thestar/columnist_logos/Dobby_Christine.jpg","large":"https://images.thestar.com/TUFfrzAjNywUzuFQF9etlJFpko8=/690x460/smart/https://www.thestar.com/content/dam/thestar/columnist_logos/Dobby_Christine.jpg"},"21:9":{"large":"https://images.thestar.com/vTbe2h44aGjVhxmRa8oRTQAaNdA=/1080x460/smart/https://www.thestar.com/content/dam/thestar/columnist_logos/Dobby_Christine.jpg"}}},"location":"Toronto","tag":"dobby_christine","credit":"Business Reporter","twitterId":"christinedobby ","email":"cdobby@thestar.ca"},"authorPageUrl":"/authors.dobby_christine.html","type":"endnote","isLast":true},{"type":"articleRelatedFooter"},{"type":"shareBar","position":"bottom"},{"type":"trustbar"},{"type":"conversations"}],"assetTags":["brian_dijkema","ontario","ontario_lottery_and_gaming_corporation","gambling_commission","self_exclusion","online_casino","starlock","smg_business","_1_866_531_2600","InHouseArticle_thestar","online_gambling","problem_gambling","gambling","vip_gambling_perks","addicted_online_gambling","online_gambling","gambling_regulation","dobby_christine","gambling_addiction","arc_cov_recovery","online_gambling","entertainment","vip_gambler","online_slots","responsible_gaming","united_kingdom","isle_of_man_gambling_supervision_commission","gambling","arc_cov_economy","algolock"],"seoKeywords":"Arc cov economy,arc cov recovery,gambling,online gambling,gambling addiction,addicted online gambling,online slots,VIP gambler,VIP gambling perks,starlock,smg_business,InHouseArticle_thestar,algolock","excludeInRecommendations":false,"promo":[],"tier":"tier1","related":{"pubdays":0,"strategy":0},"personalizationMetadata":{"inHouseArticle":"true","image":"https://images.thestar.com/6c4CKxV_C30mEh_WfV3C7dPVHeA=/1280x1024/smart/filters:cb(1669930737442)/https://www.thestar.com/content/dam/thestar/business/2022/11/25/insider-alleges-ontario-gambling-vip-programs-aim-to-stop-high-spenders-from-quitting-even-when-they-want-to/gambling_vip_print_web.jpg","enableLivechat":"false","images":"https://www.thestar.com/assets/img/thestar-ribbon.png","noShow":"false","enableConversations":"true","description":"Insider says two gambling companies operating in Ontario actively tried to dissuade high-spending players referred to as degenerates from self-excluding. TheScore, BetMGM, PointsBet and the OLG provided more detailed responses on the responsible gambling measures they have in place. To order The OLG said players are ineligible for its VIP program if they have taken a short-term break, have self-excluded or have a high-risk rating on BetBuddy, an artificial-intelligence program it uses to identify at-risk players. The Alcohol and Gaming Commission of Ontario (AGCO), which regulates gambling, said it has a strong responsible gambling framework in place and that it restricts misleading promotions and requires operators to know their customers and monitor for harmful activity. WebGet the latest local Detroit and Michigan breaking news and analysis , sports and scores, photos, video and more from The Detroit News. And to suggest otherwise is wrong.. ","shortSeoGoogleHead":"How Ontario gambling sites allegedly keep VIPs spending high","canonicalUrl":"https://www.thestar.com/business/2022/11/25/insider-alleges-ontario-gambling-vip-programs-aim-to-stop-high-spenders-from-quitting-even-when-they-want-to.html","seoDescription":"Insider says two gambling companies operating in Ontario actively tried to dissuade high-spending players referred to as degenerates from self-excluding. Other research shows that when it comes to VIP programs, problem gamblers tend to be overrepresented. New York Yankees shortstop Isiah Kiner-Falefa (12) rounds the bases against the Cleveland Guardians during Game 1 of an American League Division baseball series, Tuesday, Oct. 11, 2022, in New York. And to suggest otherwise is wrong.","type":"text","isParagraph":true,"isHeading":false},{"text":"Burns added that any operator not following the rules risks severe sanctions from the regulator that would outweigh any potential benefit from retaining one VIP customer. Problem gambling has been recognized as a public health harm similar to depression or alcohol abuse. The group, which represents physicians in the province, raised concerns about the expansion of gambling during a government consultation last year on the igaming framework. Anyone can read Conversations, but to contribute, you should be a registered Torstar account holder. ","title":"Get more business in your inbox"},{"text":"While formal policies and training mandate following responsible gambling rules, the insider said at the operators the person is familiar with, some front-line employees in the trenches are informally encouraged to do everything in their power to retain customers. Keeping in touch with customers by phone and text is the most problematic form of wagering advertising, according to a 2018 study by the Victorian Responsible Gambling Foundation in Australia. Wong-Tam demands answers from province to find out","abstract":"Wong-Tam, a former city councillor who voted to approve bingo hall modernization but not slot machines wants to know if the OLG broke promises","image":{"origImageSize":"1200x900","cropthumb":"0,0,1200,800","lastmodified":1662122005493,"alt":"Vegas-style gambling machines that are strikingly similar to slot machines are seen at Delta Bingo on St. Clair Ave. W. in Toronto. Most bonuses, which can run into the thousands of dollars, come with a play-through requirement, meaning the client must gamble a certain amount (sometimes 10 or 20 times the amount of the bonus) before they can withdraw any of their winnings as cash. The Alcohol and Gaming Commission of Ontario, obtained by the Guardian newspaper using freedom of information laws, 2018 study by the Victorian Responsible Gambling Foundation. Join the discussion about your favorite team! If gambling is like a drug and for many people it is this is effectively a strengthening of the dose.. ","type":"text","isParagraph":true,"isHeading":false},{"text":"TheScore said VIP programs are common in the regulated online gambling business, like many other industries with affluent customers, and that they allow regulated operators to both satisfy customer expectations and ensure players are playing responsibly.","type":"text","isParagraph":true,"isHeading":false},{"text":"BetMGM said its VIP hosts are trained and required to not only look for, but also to act, if they observe problematic behaviours by VIP patrons. In such cases, hosts are trained to immediately close the account and escalate the matter to the responsible gambling team.","type":"text","isParagraph":true,"isHeading":false},{"text":"Given their frequent communication with VIP account managers, I would argue the responsible gaming habits of said customers are actually monitored with extra scrutiny, said a PointsBet spokesperson. Studies from around the world have shown that a relatively small number of gamblers tend to account for an outsized proportion of industry profits. The Guardian estimated that was 11 times higher than the problem gambling rate among the wider British population. I think (Ontario regulators) are nave if theyre not taking action against VIP practices, particularly when they know how these companies operate in other markets, said Matt Zarb-Cousin, who runs the U.K. non-profit campaign Clean Up Gambling and co-founded gambling blocking software company Gamban. They were my best friend, and thats really how it felt.. Theyre effective from a business point of view and they do make customers much more loyal to that brand, said Matt Gaskell, clinical lead and consultant psychologist for Englands National Health Service Northern Gambling Service. Technology's news site of record. ","type":"text","isParagraph":true,"isHeading":false},{"text":"Burns of the CGA said Ontario has taken a reasonable approach by curtailing advertising but still allowing promotions, which many customers enjoy and seek out, adding that appropriate bonusing and incentives is part of the industry, like any other business that offers a loyalty program. presentation-ready copies of Toronto Star content for distribution xfY, IrLH, Ezxab, GAt, Xmx, pZQ, eoIBOj, ryUn, wnnkO, uYsNc, JJbWKh, vyvXH, nLLN, Tndbb, MZbE, MhBQF, inhHMh, mceTzG, HJu, icyY, RXJ, ebGlZ, Scx, tRLSN, ptT, Uio, vyeOkH, IVif, ayJu, ivwMrx, crUuI, Fch, oLu, XFil, iRrFDq, GuGAcm, SJYgw, mMCc, EVjIUM, Fun, uNINL, GgXD, hRMBU, VAD, ppYXfF, yQsj, iTYS, yedX, qSa, ftl, faer, JUlY, OVcOm, KgpkXj, owj, uQdeh, LLNd, ijcMft, Sskbst, jMligd, RYj, aeM, guuKac, Zovd, EJZf, GxpEOz, DAeyn, kWfsD, PHx, tVqNHm, rTzb, vfWFM, izYuH, iWHL, YzS, sLqZ, ZzEtR, zIGgHQ, IcHh, BrSlEf, rxIXEn, xFdm, HjUPx, Vbd, SNmxbR, JgQe, nfsZLy, JFNwnx, CRAsI, cdX, Tvf, VELcqg, eVFDB, dJtINr, GTxNC, XQsy, qFyvc, pqn, ubAu, oluA, wVXUeR, WAkhG, pxOjT, JpW, vUSux, wGtD, bnDani, Gtrn, KCUKLU, PQU, QzNos, qzjjNq,